Q: I encountered Error number: 27502, when running the AxTrax or VeriTrax applications, what do I do?
A: Check that the SQL server service is running. Go to Control panel –> Administrative tools –> Services. Ensure that the “SQL Server (VeriTrax)” is running, if it isn’t, activate it.
Q: I encountered Function Error: 472, when running the AxTrax application, what is it and what do I do?
A: error 472 means that the database is corrupted. To solve the problem it is advisable to remove the AxTrax and reinstall the software with an empty database.
Q: What is “Full Visitor Feature with automatic un-enrolment of cards when exit”
A: the software allows you to define a visitor card with predefined level of access to the premises, checking this option will revoke all privileges and deactivate the card when exiting the premises, so even if the visitor takes the access card supplied, he will not be able to access the premises once he left.
Q: Can multiple terminals be used to add users to the system simultaneously?
A: Yes, you can use multiple terminals to enroll users to the system.
Q: What is the Picture pop-up on AxTrax client option?
A: Now limited to AxTrax server, all system pop ups are now controlled separately based on Client and per Source:
- Access Events – User information and Camera pop-ups – defined per Reader
- Camera Events – Camera Motion detection and Camera recording events – defined per Camera
- Alarm Events – defined per alarm link
Q: How can I find and utilize Multiple Access group architecture?
A: AxTrax Software provides the ability to define separate Access Groups per user, create access groups based on your needs and then assign each user with the appropriate access group according to your defined access groups.
Q: the AS-525 AxTrax manual from 2008 mentions that the software supports WinXP and WinVista, since then newer Operating Systems were introduced. Does the AS-525 support the new operating systems? Is 64-bit supported?
A: AxTrax support Windows XP SP2 & 3, Vista SP1, Windows 7 SP1 & Windows server 2003 all in 32-bits, AxTrax does not currently support 64-bit operating systems.
Q: What is the purpose of the two green LEDs on the AC-215 board located next to door relays?
A: The two LEDs are mode indicators showing whether the panel is set to operate as one or two readers per door.
Q: Are there any SDK available for the AxTrax AS-525 software? If we come up with any integration ideas, could we get a description of such an SDK to see what functions we can count with?
A: Yes, we have an SDK package for the AxTrax software. In order to receive the SDK you need to contact your Rosslare representative and sign an NDA prior to the release of the SDK.
Q: What is the Ajar Delay feature?
A: The Door Ajar Delay feature defines the time that a door is allowed to be left open (ajar) before activating the defined Auxiliary Relay and or sending an alert to that effect.
Q: What is the meaning of ASK found in many datasheets and manuals?
A: ASK is the abbreviation of “Amplitude Shift Keying”, which is the type and format of data communicated between the Proximity Card and the Proximity Reader.
Q: What is Back Tamper?
A: Back tamper is the electronic signal that alerts to the fact that the controller has been tampered with and there was an attempt to remove it from the wall.
Q: What is a Case Tamper?
A: Case tamper is the electronic signal that alerts to the fact that the controller has been tampered with and there was an attempt to open the actual unit’s case or enclosure.
Q: What is a Bypass Code?
A: Bypass code is the four digit code used to change the Mode of Operation of supported standalone controllers from Normal to Bypass Mode and vice versa.
Q: What is a Bypass Mode?
A: Bypass mode is an operation mode that ignores normal access rights, access is not restricted to valid users only, and the door lock is released by anyone pressing the asterisk button.
Q: What is Code Assignment?
A: Code assignment is the process of assigning Output(s) (Lock Strike Relay and / or Auxiliary Relay) and their activation definition with valid codes entered.
Q: What is a Direct Shunt? When would we use this feature?
A: Direct Shunt is a setup definition in which an external input (such as a door monitor) is connected directly to the Auxiliary Relay allowing the Auxiliary Output to be activated after the defined (direct shunt) delay elapses. This feature is used to leave the Auxiliary Input available for Normal / Secure mode toggle.
Q: What is the Door Bell?
A: The door bell is the alert activated and sounded when the door asterisk button is pressed on the unit. For this feature to work the controller needs to be connected to Rosslare’s BL-D40 External Sounder.
Q: What is a Door Chime?
A: The door chime is the alert activated and sounded when the door is unlocked following a valid code entry. For this feature to work the controller needs to be connected to Rosslare’s BL-D40 External Sounder.
Q: What is a Fail Safe?
A: Fail Safe is the system setting that defines that in the event of a complete power loss due to a power outage for example, the door remains unlocked.
Q: What is Fail Secure?
A: Fail Secure is the system setting that defines that in the event of a complete power loss due to a power outage for example, the door remains locked.
Q: What is Forced Door?
A: Forced arm is the occurrence in which a door connected to the access control system has been physically opened without the approval of the access control system and without the system releasing the lock.
Q: When trying to connect the HLX-40 panel locally via the MD-62 cable the panel does not response. What to do?
A: This problem occurs when the MD-CC101 GMS/GPRS stick is connected. To connect the panel enter the “User menu”\PC mode and change it from “disabled” to “enabled”. Please note that after 2 minutes without data transferring between the PC and the panel this option will turn to “disabled” again.
Q: I cannot arm the AuraSys L-4 / L-6 panel?
A: “Arm With Low Battery” option in the Installer menu\account information must be set as “Enabled”.