Check that the SQL server service is running. Go to Control panel –> Administrative tools –> Services. Ensure that the “SQL Server (VeriTrax)” is running, if it isn’t, activate it.
error 472 means that the database is corrupted. To solve the problem it is advisable to remove the AxTrax and reinstall the software with an empty database.
the software allows you to define a visitor card with predefined level of access to the premises, checking this option will revoke all privileges and deactivate the card when exiting the premises, so even if the visitor takes the access card supplied, he will not be able to access the premises once he left.
Yes, you can use multiple terminals to enroll users to the system.
Now limited to AxTrax server, all system pop ups are now controlled separately based on Client and per Source:
- Access Events – User information and Camera pop-ups – defined per Reader
- Camera Events – Camera Motion detection and Camera recording events – defined per Camera
- Alarm Events – defined per alarm link
AxTrax Software provides the ability to define separate Access Groups per user, create access groups based on your needs and then assign each user with the appropriate access group according to your defined access groups.
AxTrax support Windows XP SP2 & 3, Vista SP1, Windows 7 SP1 & Windows server 2003 all in 32-bits, AxTrax does not currently support 64-bit operating systems.
The two LEDs are mode indicators showing whether the panel is set to operate as one or two readers per door
Yes, we have an SDK package for the AxTrax software. In order to receive the SDK you need to contact your Rosslare representative and sign an NDA prior to the release of the SDK.
The Door Ajar Delay feature defines the time that a door is allowed to be left open (ajar) before activating the defined Auxiliary Relay and or sending an alert to that effect
ASK is the abbreviation of “Amplitude Shift Keying”, which is the type and format of data communicated between the Proximity Card and the Proximity Reader.
Back tamper is the electronic signal that alerts to the fact that the controller has been tampered with and there was an attempt to remove it from the wall.
Case tamper is the electronic signal that alerts to the fact that the controller has been tampered with and there was an attempt to open the actual unit’s case or enclosure.
Bypass code is the four digit code used to change the Mode of Operation of supported standalone controllers from Normal to Bypass Mode and vice versa.
Bypass mode is an operation mode that ignores normal access rights, access is not restricted to valid users only, and the door lock is released by anyone pressing the asterisk button.
Code assignment is the process of assigning Output(s) (Lock Strike Relay and / or Auxiliary Relay) and their activation definition with valid codes entered.
Direct Shunt is a setup definition in which an external input (such as a door monitor) is connected directly to the Auxiliary Relay allowing the Auxiliary Output to be activated after the defined (direct shunt) delay elapses. This feature is used to leave the Auxiliary Input available for Normal / Secure mode toggle.
The door bell is the alert activated and sounded when the door asterisk button is pressed on the unit. For this feature to work the controller needs to be connected to Rosslare’s BL-D40 External Sounder.
The door chime is the alert activated and sounded when the door is unlocked following a valid code entry. For this feature to work the controller needs to be connected to Rosslare’s BL-D40 External Sounder.
Fail Safe is the system setting that defines that in the event of a complete power loss due to a power outage for example, the door remains unlocked.
Fail Secure is the system setting that defines that in the event of a complete power loss due to a power outage for example, the door remains locked.
Forced arm is the occurrence in which a door connected to the access control system has been physically opened without the approval of the access control system and without the system releasing the lock.
The maximum cable length while using RS-458 communication is 1200 meters. Please note that the cable must be 2 pairs – twisted and shielded 18-AWG
Yes. AxTraxNG and ViTrax are compatible with the following Operating Systems: Windows Server 2003, Windows Server 2008 (32/64 bits), Windows Vista, Windows 7 (32/64 bits), or Windows 8 (32/64 bits).
The default IP address of ExpansE is 192.168.1.25
Axtrax (AS-525) is compatible with Windows XP and Windows 7 (32 bits only).
Yes, AxTraxNG platform can be integrated with the following third-party devices:
- Hikvision VMS devices
- Dahua VMS
Rosslare also provides an SDK for integration upon request. For more information, please contact your Rosslare distributor.
You’ll need to use BioTrax and AxTrax AS-525. You will also need to configure BioTrax as an AxTrax Reader (go to Tools>Settings>Operation Mode and change it to AxTrax Reader).
No. This product is match-on-card. You need to use both a Fingerprint and MIFARE® card. If you wish to use fingerprint only, you’ll need to use the AYC-B7661.
No. AxTraxNG uses different licensing. Please contact your Rosslare distributor for more details.
No. If you don’t have SQL already installed, then the AxTraxNG installation will install it for you. However, if you have already SQL installed, you will have to provide the login information for the SQL server.
The reader’s range is up to 12 meters (39 feet).
Yes, AxTraxNG provides 2 methods of car parking management:
- Per parking – Set the maximum number of allowed user in the parking. The entry to the parking will be denied once this level is reached.
- Per Group – Set the maximum number of allowed user per group. Entry to the parking will be denied once this level is reached. There is no limit to the maximum number of groups that can be added.
Yes it can, but you must use a Rosslare Intelligent Power Supply (PS-x25).
You’ll need to configure the address of the panels in binary, using the last 5 DIP switches of the panels. First one is 00000 and last one is 11111. You can add up to 32 panels on the same network.
It supports the following panels: AC-215, AC-215 (SPV), AC-215IP, AC-225, AC-225IP, AC-225 MD-IO84, AC-225IP MD-IO84, AC-225 MD-D02, AC-225IP MD-D02, AC-525, AC-525IP, AC-525 MD-IO84, AC-525IP MD-IO84, AC-525 MD-D02, AC-525IP MD-D02, AC-425, AC-425IP, AC-425 MD-IO84, AC-425IP MD-IO84, AC-425 MD-D04, AC-425IP MD-D04, AC-825IP.
No. It is not possible with that panel. You can easily configure a valid end date of a user in AxTraxNG and any of the panels it supports.
You need to go to Users>User Filter, and click on the magnifying glass icon. You will then see the available fields to search for a user.
It supports up to 128,000 users per controller.
No. You don’t need to install any software. You just need a Web browser that supports Flash in order to configure it.
You can connect up to 32 End Units per EXP-1032 (Main Unit). You can combine any type of EU (EXP-2016, EXP-2024, and EXP-2088).
Yes. The HomeLogix (HLX-40) Wireless Alarm Panel can be integrated and configured with AxTraxNG (access control).
With AxTraxNG you can use SQL 2005 or SQL 2008. With AxTrax AS-525 you can only use SQL 2005.
Operating System Windows 7, I3 CPU or better, Memory 4 GB, Network LAN card required for TCP/IP networking, hard disk space 4 GB minimum.
Yes. You will need the MDN-32 (RS-232 to TCP/IP gateway). Then you can connect the Bio reader to Ethernet.
MD-08 is a Wiegand to RS-232 converter (aka “Desktop Reader”). You use it to enroll cards from your PC. MD-08B is Reader Programmer and it is used to set the Wiegand output format of MIFARE read-only readers, while setting the input control of the reader to either Buzzer or LED control.
First, set the panel as 1 reader per door. Then go to panel properties and enable door interlock in selected doors.
First, be sure to set the panel is set as 2 readers per door. Then go to the panel properties and enable antipassback in the selected readers.
Go to Tools>Database and select Periodic Database. Select the backup folder, quantity of days (N), time and database name. AxTrax will perform an automatic backup very N days at the specified time.
It can be used in 1:N mode or in 1:1 mode. In 1:N mode, the unit identifies users according to their fingerprints only. In 1:1 mode, the unit identifies users according to their fingerprints and their user MIFARE smartcards.
Yes, but you must use the Rosslare Intelligent Power Supply (PS-x25)
You will need the MD-14 wire (RS-485 to RS-232) or the MD-14U wire (RS-485 to USB). Both are proprietary wires. You cannot build them on your own. Pin out specifications do not apply. This answer applies to all AxTrax family panels (AC-215, AC-215IP, AC-225/IP, and AC-425/IP).
You can use our built-in cards designer, which comes with AxTraxNG.
Check if the AxTrax database is located here:
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\Veritrax5.mdf
If yes, use this password to log in: 959069 or Bod33|en17?ha!
Enter ## 1234 (enter Program mode) -> enter 7 -> enter 001 (for user1, 002 for user2)
-> Place card on reader or enter 4 digit PIN code -> press ## to exit Program mode.
Rosslare’s AY-x60 goProx Reader series can read HID proximity cards.
First, to set the controller address by entering Program mode -> enter 61 -> enter 01 -> exit Program mode. Now, the controller address is set to 1.
Second, set COM port in AS-115 software: Setting -> Options -> Communication tab -> Network setup -> set COM port number
Third, to make the controller online: double click door1 -> clear checkboxes for “door installed” and “online” -> select the checkboxes again -> click OK. Now the download button is enabled.
This problem occurs occasionally after changing the IP address and port number in AxTraxNG -> Network -> Configuration
Open AxTraxNG Server Watchdog and restrat the AxtraxNG server.
No, AxTraxNG has its own software “AxTime” to replace “Veritime”. The Card Design function of “Vericard” is integrated into AxTraxNG.
Ensure the MODE LED (left LED) is green, enter ## 1234 -> 00 -> 1234 (master code is 1234).
a) Check the color of left LED – is it green or red? If red, exit Secure mode by entering 3838# -> color of LED should be green now. If it still fails to enter Programming mode, go to (b).
b) If left LED is green:
Turn off the power of controller.
Press and hold the REX button
Turn on the power of controller
Release the REX button
Enter ## -> enter 1234 -> enter 3 -> enter 1234.
Starting from power up, the whole programming procedure must be finished within 15 seconds.
Now, the master code is reset to 1234
The relays should not be connected to a voltage source higher than 30 VDC.
Access the Expanse system by Web browser. Go to Operators -> Add Operator -> Language. Select the desired language. Assign the Name and Password to this operator. Log out of Expanse. Log in to Expanse with the new name and password.
Available languages: English, Spanish, Chinese, Turkish, French, Japanese.
Power off EXP-1032 -> Set the DIP switch b1->b8 to: On Off On Off On Off On Off.
Power on the EXP-1032 and wait for 2 minutes. Power off the EXP-1032 and set the DIP switch to its original settings. Power on the EXP-1032 again.
After reset, the IP address of EXP-1032 is reset to either 192.168.1.25
Inside AxTrax/AxTraxNG, at Network -> Panel -> Reader -> Edit, set “Operation mode” to “Card or PIN” or “PIN only”.
For both AxTrax and AxTraxNG,
Tools -> Database -> Select database options: “Erase panel Events” -> Set “Events erased prior to” -> OK button
To change the administrator’s password for the first time, use “current password” = “ADMIN” to change the new password for the first time (all large capital letters).
The only way is to download firmware to the panel again.
The power supply of AC-215 can give a maximum current of 1.5 A. So, the current consumption of each door lock should be less than 600 mA. If the customer is using a magnetic door lock, the customer has to be careful, because a magnetic door lock generally consumes current larger than 600 mA. Under this condition, only 1 magnetic door lock is allowed.
Yes. Just connect a reader to the Wiegand terminal of MD-08, and connect the RS-232 of MD-08 to the computer. The enrollment of cards can be done by AxTrax/AxTraxNG.
AxTrax: Cards -> New -> MD-08 tab -> Select COM port
AxTraxNG: Users -> Cards -> Press the button “Insert card by MD-08” on the toolbar -> Select COM port
Yes, you need to connect door locks to EU. The internal power supply is only enough for its modules, but not enough to drive door locks.
Generally, AxTrax and AxTraxNG servers should be connected to panels all the time. For AC-215, it should not be offline more than 3 days (if more than 1000 events per day). For AC-225, it should not be offline more than 2 weeks.
If an AxTrax/AxTraxNG server is online again (or a panel is connected again) after a logout for a long time, it should be then connected for at least 2 hours to allow the panels to fully upload data to the server.
Check if the AYC controller left LED is green or red. If it is LED is red, then the hardware connection of AYC to PS-x25 is wrong. +V ->red wire, (-) -> black wire, C1 -> white wire, C2 -> green wire
The encryption key in MIFARE cards cannot be recovered. The end user should make a copy of the key safely.
Close AxTrax or AxTraxNG first.
Windows -> Programs -> All Programs -> Microsoft SQL Server 2005 -> Configuration Tools -> SQL Server Configuration Manager -> SQL Server 2005 Service (on left window) -> Double click SQL Server (VERITRAX) (on right window) -> Set “Built-in account:” to “Local System”.
Copy the most recent database backup, in *.bak. Compress it and email to our technical support.
Delete the EXP-2024 in the Web browser and wait for Expanse to search for the EXP-2024 again. Initialize the EXP-2024 as “double door”.
Yes, if it’s for a short distance, no if it’s over a long distance, since the RS-485 cable impedance needs to match the impedance of the terminal resistors. Connecting all RS-485 cables in parallel will change cable impedance to unknown values.
No, the AxTraxNG server cannot connect to panels with dynamic IP across internet.
No. DigiTool software only works in Windows XP. The support for other OSs is in our roadmap.
Copy C:\Program Files\Rosslare\GS01\main.mdb
Compress the main.mdb, and email it to our technical support.
This problem occurs when the MD-CC101 GMS/GPRS stick is connected. To connect the panel enter the “User menu”\PC mode and change it from “disabled” to “enabled”. Please note that after 2 minutes without data transferring between the PC and the panel this option will turn to “disabled” again.
“Arm With Low Battery” option in the Installer menu\account information must be set as “Enabled”.
Yes. The HomeLogix (HLX-40) Wireless Alarm Panel can be integrated and configured with AxTraxNG (access control).
You will need an MD-62 (Serial Communications Adapter for AuraSys and HomeLogix) or an MD-62U (USB – Panel connector).
Install Microsoft .NET framework 1.1, before installing AuraSys. (Don’t use .NET framework 1.1 SP1.)
a) Check if any zone LED and “ALARM” LED is turned on – it may be caused by some sensor triggering, or the tamper switch is open on the panel.
b) Check if the “DISARM” LED (green LED) is on. If not,
– Power off the panel. Connect a 12 VDC battery to the panel. Power on the panel.
– Connect the panel to AuraSys software by MD-62. In “Account Information” -> Global Settings -> Arm with low battery -> Enabled -> Press “Download” button to download new settings to panel.
Make sure the “DISARM” LED is green, press “ARM AWAY” button -> enter 1000
-> panel is armed.
To clear the trouble indicator, power off panel -> (1) connect 12 V battery -> power on panel -> (2) Set Date/Time by AuraSys or KE-04/KC-04
If successful, TROUBLE indicator OFF, and the “DISARM” indicator should turn green.
Yes. You should use the XR-16A wireless expansion for this.
Yes, for L4, L6, and HomeLogix, the panel events and status can be checked by “Live View” through a telephone network.
No, the panel has to be returned as RMA for re-programming.
Replace the battery of the triggered sensor.
In AuraSys software, go to
a) EXIT DELAY: Partitions -> Partition 1 -> Under “Quick Arm” session, Exit Delay
b) ENTRY DELAY: Account Information -> Under “Time Settings” session, Entry Delay 1
Zones -> Zone 1 (if this zone need entry delay) -> Functional Type -> ZONE_DELAY1
Yes, AuraSys software has a feature called “Live View”, which allows you to remotely arm/disarm the alarm panel by modem.
In AuraSys software, go to “Account Information” -> Under “Panel Telephone Settings”, Dialing Country Code -> set your country
Press the “Download” button to update the panel. Re-start power of the panel.
In AuraSys software, go to “Account Information” -> Under “Global Settings”, set “Trouble Beeps” to “Disable” -> press “download” button to update panel settings.